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For questions about rebates
If you are unsure of the status of your rebate you can check your claim status online using your claim reference number at AcuvueCanadaRebates.ca and click on Check Existing Claim.
For ACUVUE® website issues or questions
If you need help navigating the website, resetting your password, registering for MyACUVUE®, or have other related questions, you can reach the Internet Customer Care team at 1-800-876-4596, Monday-Friday from 8AM-7:30PM EST or via email at [email protected].
If you need help with your contact lenses
If you have questions or concerns about your contact lenses, please contact the Customer Relations team. They can be reached a few different ways.
1-855-345-0032 Monday through Friday 10:00 am - 5:00 pm (EST)
200 Whitehall Drive
*Free trial contact lenses available only from participating eye care professionals. Exam and fitting fees not included.
Transitions, the Transitions logo, and Transitions Light intelligent Technology are trademarks of Transitions Optical, Inc. used under license by Transitions Optical Limited and Johnson & Johnson Vision Care, Inc.
Important information for contact lens wearers: ACUVUE® Contact Lenses are available by prescription only for vision correction. An eye care professional will determine whether contact lenses are right for you. Although rare, serious eye problems can develop while wearing contact lenses. To help avoid these problems, follow the wear and replacement schedule and the lens care instructions provided by your eye care professional. Do not wear contact lenses if you have an eye infection, or experience eye discomfort, excessive tearing, vision changes, redness or other eye problems. If one of these conditions occurs, remove the lens and contact your eye care professional immediately. For more information on proper wear, care and safety, talk to your eye care professional and ask for a Patient Instruction Guide, call 1-800-267-5098, or download the Patient Instruction Guides.