We're here to help

For questions about rebates

If you are unsure of the status of your rebate you can check your claim status online using your claim reference number at and click on Check Existing Claim.

For ACUVUE® website issues or questions

If you need help navigating the website, resetting your password, registering for MyACUVUE®, or have other related questions, you can reach the Internet Customer Care team at 1-800-876-4596, Monday-Friday from 8AM-7:30PM EST or via email at [email protected].

If you need help with your contact lenses

If you have questions or concerns about your contact lenses, please contact the Post Market Safety team. They can be reached a few different ways.


1-855-345-0032 Monday through Friday 10:00 am - 5:00 pm (EST) 


Contact us via Form. Start by choosing a subject for your email:

Canadian Mail

Post Market Safety
200 Whitehall Drive
Markham, Ontario
L3R 0T5

Get started with ACUVUE® contact lenses

Try ACUVUE® for free*

Provide some basic information and get a certificate for a free* trial pair

Find an eye care professional

Use our locator tool to find an eye care professional who can fit you with ACUVUE® contact lenses


*Free trial contact lenses available only from participating eye care professionals. Exam and fitting fees not included.

Transitions, the Transitions logo, and Transitions Light intelligent Technology are trademarks of Transitions Optical, Inc. used under license by Transitions Optical Limited and Johnson & Johnson Vision Care, Inc.

Important information for contact lens wearers: ACUVUE® Contact Lenses are available by prescription only for vision correction. An eye care professional will determine whether contact lenses are right for you. Although rare, serious eye problems can develop while wearing contact lenses. To help avoid these problems, follow the wear and replacement schedule and the lens care instructions provided by your eye care professional. Do not wear contact lenses if you have an eye infection, or experience eye discomfort, excessive tearing, vision changes, redness or other eye problems. If one of these conditions occurs, remove the lens and contact your eye care professional immediately. For more information on proper wear, care and safety, talk to your eye care professional and ask for a Patient Instruction Guide, call 1-800-267-5098, or download the Patient Instruction Guides.



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© Johnson & Johnson Vision Care, a division of Johnson & Johnson (Canada) Inc. 1996 - 2023. All rights reserved. This site is published by Johnson & Johnson Vision Care, a division of Johnson & Johnson (Canada) Inc., which is solely responsible for its content. It is intended for use by residents of Canada.

ACUVUE®, ACUVUE® OASYS, 1-DAY ACUVUE® TruEye®, 1-DAY ACUVUE® MOIST, 1-DAY ACUVUE®, ACUVUE® ADVANCE, ACUVUE® 2, HYDRACLEAR®, LACREON®, BLINK STABILIZED® DESIGN and PUPIL OPTIMIZED DESIGN are trademarks of Johnson & Johnson Vision Care, a division of Johnson & Johnson (Canada) Inc.

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