Top FAQs
The average age people usually get contact lenses is 13, but it has been shown that some younger children are responsible enough to wear and maintain contact lenses. Successful lens wear depends more on responsibility and attitude than age. We recommend you contact your Eye Care Professional to determine if your child is a good candidate for contact lenses.
MyACUVUE® Programme
Available in Singapore App Store
It could be because your Apple ID/Play store ID is not registered under Singapore. To install, go to www.acuvue.com.sg/myacuvue from your mobile and click download.
Guide for IOS:
Go to Settings
Click on the User Name
Click “iTunes & App Store”
Tap onto the APPLE ID
Click “View APPLE ID”
Tap on Country/Region
Change Country/Region
Select “Singapore” as Country and Tap “Agree”
Set up payment method with a local registered credit card
Go back to app store to search for “MyACUVUE” to download
Guide for Playstore:
Go to Google payments: https://payments.google.com/payments/home#settings and sign in with your account
Click on “Settings” in top right corner
Click “Edit” next to the home address and update address with "Singapore" as your country selection
On mobile device, open PlayStore and search “MyACUVUE” to download
Note: Please be informed that when country address settings are changed to Singapore, the apps that had been previously purchased from other countries' app stores will be lost.
There are no fees required to join MyACUVUE® membership programme.
Simply download MYACUVUE® app from Apple App Store or Google Play App store and register with your local mobile number.
To join MyACUVUE®, members must have a valid Singapore mobile number and NRIC/ FIN identification number.
MyACUVUE® is a point accumulation rewards program where you can redeem MyACUVUE® points to enjoy savings or choose from a variety of lifestyle rewards.
Upon enrolment, you will be provided with membership status:
Membership
- For every SGD$1 spent, 10 points will be awarded
- Earn 1.5x reward points during your birthday month
- Invitations to MyACUVUE® promotions or events
Be upgraded to VIP Membership status upon accumulation of 6,000 points or $600 cumulative spend within a rolling period of 12 months:
VIP Membership
- For every SGD$1 spent, 12 points will be awarded
- Earn 2x reward points during your birthday month
- Invitations to MyACUVUE® VIP promotions or events
- Exclusive access to customized lifestyle rewards
No, each person is entitled to only one MyACUVUE® membership and registration with only one mobile number.
MyACUVUE® does not recommend multiple accounts usage per member nor multiple members to use one account, because there are no additional benefits to do so. The app is designed to offer customised privileges to individual needs based on their individual profile and purchase history.
Members who join MyACUVUE® in the middle of their birthday month will still receive their Birthday Reward in “My Wallet” upon downloading MyACUVUE® app. The Birthday Reward will be valid for redemption for 31 days from the day it is available in “My Wallet”.
Example:
If a member whose birthday falls on 15th December downloads MyACUVUE® app on 31st December, a Birthday Reward will be available in “My Wallet” on 31st December and will be valid for redemption until 30th January.
There is an option to set up a secondary login through your social account such as Facebook, Twitter, Google, or an email account. In the event you change or deactivate your mobile number, your secondary login will allow you to log into your current membership account so that points will not be lost.
MyACUVUE® Membership accounts are non-transferable and cannot be shared across family members, friends, or others. It is more beneficial for them to hold individual accounts as the privileges and rewards that MyACUVUE® provides are customised according to individual members’ needs.
MyACUVUE® Membership does not expire. However, any unused MyACUVUE® points will expire within 12 months from the date of point issuance.
VIP Membership
VIP Members can earn more points for every SGD$1 spent, receive better birthday perks and enjoy exclusive promotions or events.
VIP Membership
- For every SGD$1 spent, 12 points will be awarded
- Earn 2x reward points during your birthday month
- Invitations to MyACUVUE® VIP promotions or events
- Exclusive access to customized lifestyle rewards
Members qualify as VIP Members upon accumulation of 6,000 points or $600 cumulative spend within a rolling period of 12 months.
The VIP Membership is valid for 12 months from the date you become a VIP. For example, if you achieve VIP Membership on 01 Feb 2020, your VIP Membership will expire on 31 Jan 2021.
You need to accumulate a minimum of 6,000 points or $500 cumulative spend within 12 months from the date you become a VIP to renew your VIP Membership status.
Total accumulated points are shown on the “Home” page of MyACUVUE® app. You can also view your points accumulation status on the “Points” page in MyACUVUE® app.
Your cumulative nett spend is based on the total nett spend accumulated in a year, after deduction of discounts and reward redemptions, rounded down to the nearest dollar.
Example:
Purchase amount: S$105.90
Less: Reward Used: S$30.00
Nett Payment: S$75.90
Nett Spend Accumulated: S$75 (round down to the nearest dollar)
Earning of MyACUVUE® points
Points can be earned immediately upon successful sign up after downloading the app and acceptance of Terms & Conditions.
Get started by selecting “My Optical Store” where your Eye Care Professional is located. Members cannot enjoy the full member benefits until this selection is made.
When making a purchase, your Eye Care Professional will scan your membership barcode located at the “Home” page of your mobile to record the transaction made. For every SGD$1 spent, 10 reward points will be awarded for Non-VIP members and 12 reward points will be awarded for VIP members.
No minimum spend is required.
Every $1 spent will earn you 10 reward points for Non-VIP members and 12 reward points for VIP members.
No. MyACUVUE® points can only be redeemed by the account holder only.
No, MyACUVUE® points can only be credited to the account of the member who has made the purchase.
No, you are required to provide your MyACUVUE® Membership ID (barcode on your app “Home” page) each time you make a purchase.
You can accumulate up to a maximum of 20,000 points in a single transaction and a maximum of 20,000 points per calendar quarter.
If your membership profile is uncompleted, you may only accumulate up to a maximum of 1,000 points in your MyACUVUE® membership regardless of total spend value. Any points earned beyond a maximum of 1,000 points prior to a completed membership profile will not be reinstated.
Use of MyACUVUE® points
You may redeem MyACUVUE® points for ACUVUE® Rewards to enjoy savings off your ACUVUE® purchases or Lifestyle Rewards to enjoy a variety benefits and privileges.
ACUVUE® Rewards
Under “Rewards”, tap on “ACUVUE® Rewards” and select the ACUVUE® Reward that you wish to exchange points for. To proceed with the redemption, select “Get this Coupon”. Your selected ACUVUE® reward will then appear in your “My Wallet”, indicating a successful redemption.
If you wish to use the ACUVUE® reward during a purchase, flash your membership barcode on your home page and the ACUVUE® reward available in your “My Wallet” to your Eye Care Professional (ECP). Your ECP will scan your membership barcode, the ACUVUE® products that you wish to purchase, and apply the ACUVUE® reward available in your “My Wallet” to the transaction.
You can redeem up to a maximum of 80,000 points per calendar year.
You can view the list of participating MyACUVUE® Optical Retailers through MyACUVUE® app under “My Optical Store” page. However, please be informed that you can only earn MyACUVUE® points for purchases made at your selected “My Optical Store”.
Yes, you can. Members may change their Optical Store any time before they make a purchase on MyACUVUE® app. To request for store change, members would need to contact MyACUVUE® Support Hotline below. Please be informed that your request will be reflected within 1 business day.
MyACUVUE Customer Service Hotline: 6747-1131
Mon-Fri 9:00am to 6:00pm
Email: [email protected]
No, you will need to select from a list of participating MyACUVUE® Optical Retailers under “My Optical Store” page to receive MYACUVUE® membership benefits and services.
MyACUVUE® points are reflected on the “Home” page and “Points” page of the app.
Any unused MyACUVUE® points will expire within 1 year from the date of points issuance.
You can view the points that are to expire in the current month or the next month on “Points” page.
Administration
You may update your registered mobile phone number via the “My Profile” screen within the app or you may contact MyACUVUE® Customer Service Center for assistance.
MyACUVUE Customer Service Hotline: 6747-1131
Mon-Fri 9:00am to 6:00pm
Email: [email protected]
Please contact MyACUVUE® Customer Service Center for further assistance.
MyACUVUE Customer Service Hotline: 6747-1131
Mon-Fri 9:00am to 6:00pm
Email: [email protected]
MyACUVUE Customer Service Hotline: 6747-1131
Mon-Fri 9:00am to 6:00pm
Email: [email protected]
Contact Lenses
Contact lenses are classified as medical devices in Singapore and are required to be prescribed and dispensed by registered optometrists or contact lens practitioners. Only an Eye Care Professional can properly measure your need for vision correction as well as determine which size and type of contact lens is best for you. Plus, changes that can occur to your vision and eye health over time can only be detected with specialised equipment and procedures.
Yes. A prescription for contact lenses requires different information than a prescription for eyeglasses. Along with the level of vision correction, a contact lens prescription will include the base curve which is used to fit the curvature of the lens to your eye and the diameter which is used to fit the width of the lens to your eye. Schedule an eye exam with your Eye Care Professional to assess your eye health and current contact lens prescription.
Yes, contact lenses do expire, and it is strictly not advised to wear them after the expiration date. It is important to purchase your lenses from ACUVUE® authorised practitioners to ensure your lenses are the freshest batch. You may refer to the ‘Use-by-Date’ on the lens package, which indicates the date after which the lenses are not to be used.
For optimum clear vision, you should always stick to the power prescription provided by your Eye Care Professional. Although your vision may seem stabilised as an adult, without proper eye care and consistent eye examinations, your power may change over time.
The base curve is the back curvature of a contact lens. It’s used to determine the curvature of the lens to your eye to provide the best fit and comfort. The lower the number, the steeper the curve of the lens.
Diameter is the distance across the surface of your lens, from edge to edge. Your Eye Care Professional will determine the correct diameter for you during your exam.
Wear & Care
Advances in technology make contact lenses convenient and easy to use. Maintaining and caring for your reusable bi-weekly lenses is easy with multipurpose lens solutions that make cleaning, disinfecting and storing contact lenses simple and convenient. For the most convenient way to wear contact lenses, consider daily contact lenses. Just wear them for the day, then throw them away.
Of course. You can wear both contact lenses and glasses, alternating for specific activities, needs, or preference. However, contact lenses can be used full-time. The choice is up to you and your Eye Care Professional.
If you do not need vision correction often, contact lenses are an easy, always-there alternative to wear when you need them for certain activities, such as sports. Unlike glasses, contact lenses won’t smudge, steam up, fall off or break. Plus, you will get a complete field of clear vision that won’t be obstructed by frames.
Bring it on. Contact lenses offer clear vision and you won’t have to worry about them fogging up, falling off or breaking during a game like glasses can. Plus, you won’t experience a loss of peripheral vision like you can with glasses.
Contact lens-related health problems can occur, but they’re rare. Infections are most commonly related to poor cleaning routines or other lens care-related issues. If you follow your Eye Care Professional’s directions for proper wear and care, you should be fine. For a more hygienic and hassle-free option, you may like to consider daily contact lenses.
It’s important to find beauty lenses that do not compromise on health and safety. One of the most common problems is that many coloured contact lenses leave your eyeballs in direct contact with its pigments. With friction, these pigments may rub off onto your eyes, causing irritation and other eye health complications. Learn how ACUVUE® DEFINE® uses BEAUTY WRAPPED IN COMFORT™ Technology to prevent pigments from coming in contact with your eyes.
Acuvue® Products
Daily Disposable contact lenses are used for one day, then thrown away. They typically don’t involve the use of lens solutions and contact lens cases. You may want to consider daily lenses for travelling or if you simply want a more hygienic and hassle-free option.
Bi-weekly Reusable lenses are reused for two weeks and require cleaning and disinfection every day. Some lenses are approved for even longer wearing periods. However, a shorter wear cycle and more frequent use of fresh lenses, is more comfortable.
They’re the same thing. Toric lenses specifically correct for astigmatism.
In general, bifocal contact lenses are designed with only two zones of vision (near and far) in the same lens. Multifocal contact lenses are designed with more than two zones of vision (near, far and in-between) in each lens.
Hydrogel is a soft, water-holding polymer plastic used to make contact lenses.
A silicone hydrogel is the newest generation of soft contact lenses.
Dk, or oxygen permeability, is the rate that oxygen can flow through a contact lens material. Dk/t or oxygen transmissibility, determines how much oxygen gets through a lens of a particular thickness.
Eye Health Conditions
Contact lenses are safe to wear, always follow your eye care practitioner instructions in wear and care of your lenses.
Yes. Astigmatism is no longer a barrier to wearing contact lenses. ACUVUE® astigmatism lenses offer people with astigmatism exceptional fit, comfort and visual clarity.
This depends on the recommendation of your Eye Care Professional. LASIK surgery permanently alters the shape of your eye, but doesn’t prevent the development of presbyopia, so you’ll still need vision correction at some point.
If your Eye Care Professional feels that contact lenses are still an option, we believe that ACUVUE® is an excellent choice! Some have considered beauty lenses with no power to enhance their natural eye beauty.
Airborne allergens such as pollen can build up on your lenses, causing discomfort. To help improve comfort, consider 1-DAY ACUVUE® MOIST.
Generally, no. Unless your Eye Care Professional has instructed you otherwise, you can safely wear your lenses every day.
Cost Conditions
Contact lenses can be surprisingly affordable. In fact, replacing a lost contact lens can be cheaper and easier as compared to replacing lost or damaged glasses.
You may consider cost-saving options available on MyACUVUE® Member Program.
Foil and Packaging Materials
Please refer to the images below for reference. The packaging now features noticeable color changes on the blister foil and minor labeling adjustments on the carton. Specifically, ACUVUE® Astigmatism brands now include an orange astigmatism indication banner, while ACUVUE® Multifocal brands feature a yellow multifocal indication banner.
The new packaging reflects a mandatory regulatory compliance regulation and rebranding effort by Johnson & Johnson. The lenses inside remain the same high-quality products as we follow the same manufacturer's protocols. Although users may perceive differences due to the placebo effect with the new packaging, rest assured that the contact lenses and packing solution themselves remain unchanged.
While the packaging may appear different, we want to assure you that there were no changes made to the contact lens or packing solution. Our manufacturing processes, locations and contact lens products continue to remain the same.
No, both the package and blister size remain unchanged.
These changes were made to reflect European Union (EU) mandatory labeling requirements and include the additional information needed by various countries in our labeling. We took this opportunity to also refine the cosmetic appearance of our packaging to ease product recognition for our valued customers and patients.
A ® can only be used in countries where we have a trademark registration. So, even where we have cleared, and approved use of a brand, and even where there may be a pending trademark application, the ® cannot be used. Therefore, in order to avoid the potential of improper use of a ® if packaging or other assets are used in a market whether ACUVUE MOIST is not registered, only mark ACUVUE, e.g. ACUVUE® MOIST or ACUVUE® OASYS.
No. All our contact lenses are either made in Jacksonville, Florida, USA or Limerick, Ireland. The Jacksonville facility manufactures the vast majority of all US distributed lenses. Products from these two facilities maintain consistent quality. Whether manufactured in Jacksonville, or Ireland, our rigorous quality control protocols ensure uniformity. All products meet the same high standards, regardless of their origin.
Yes, absolutely. The expiration date on the packaging indicates the lens's shelf life, regardless of packaging design. Feel free to use your old inventory until its expiration date with confidence.
No, the color of the blister foil does not correlate with expiration dates. Different contact lens families may have distinct foil colors for easy identification, but expiration dates are clearly marked on each package for clarity.
1-DAY ACUVUE MOIST family: Blue
1-DAY ACUVUE Define®: Gray
OASYS 1-DAY with HydraLuxe® and OASYS 2-Week families: Teal
Vita family: Purple
ACUVUE® Astigmatism brand with new packaging features an orange indication banner on both the blister foil and carton, while ACUVUE® Multifocal brand displays a yellow indication banner. This was an opportunity to provide consistency with the color across our portfolio.
There are no changes to the pricing of the contact lenses as a result of the packaging update. Our pricing remains competitive and reflects the value of our products.
While there are no significant changes to the storage requirements, we recommend storing the contact lenses in a cool, dry place away from direct sunlight.
As part of our commitment to continuous improvement, we may periodically update the packaging design to enhance usability, aesthetics, or sustainability. Any future changes will be communicated to our customers in advance.
Please contact customer service at 800-101-3130 or Sales Representatives.
Get started with ACUVUE® contact lenses
Make An Appointment
Use our locator tool to find an eye care professional who can fit you with ACUVUE® contact lenses.
Join MyACUVUE® Member Program*
Enjoy $40 off your first purchase, earn rewards, and more!
Footnotes
Important information for contact lens wearers: ACUVUE Contact Lenses are available by prescription only for vision correction. An eye care professional will determine whether contact lenses are right for you. Although rare, serious eye problems can develop while wearing contact lenses. To help avoid these problems, follow the wear and replacement schedule and the lens care instructions provided by your eye doctor. Do not wear contact lenses if you have an eye infection, or experience eye discomfort, excessive tearing, vision changes, redness or other eye problems. If one of these conditions occurs, remove the lens and contact your eye doctor immediately. For more information on proper wear, care and safety, talk to your eye care professional, call 1-800-843-2020, or download the Patient Instruction Guides.
