For ACUVUE® website issues or questions
If you need help navigating the website or have other related questions, you can reach the Internet Customer Care team at (800) 876-4596, Monday-Friday from 8AM-7:30PM EST or via email at [email protected].
CONTACT US
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If you need help with your contact lenses
If you have questions or concerns about your contact lenses, please contact the Customer Relations team. They can be reached a few different ways.
(800) 843-2020 Monday through Friday 10:00 am - 5:00 pm (EST) By submitting your information, you agree that it will be governed by the Johnson & Johnson Vision Care, Inc. Privacy Policy. Customer RelationsPhone
Email
US Mail
E-QA
7500 Centurion Parkway
Jacksonville, FL 32256
Footnotes
Important information for contact lens wearers: ACUVUE Contact Lenses are available by prescription only for vision correction. An eye care professional will determine whether contact lenses are right for you. Although rare, serious eye problems can develop while wearing contact lenses. To help avoid these problems, follow the wear and replacement schedule and the lens care instructions provided by your eye doctor. Do not wear contact lenses if you have an eye infection, or experience eye discomfort, excessive tearing, vision changes, redness or other eye problems. If one of these conditions occurs, remove the lens and contact your eye doctor immediately. For more information on proper wear, care and safety, talk to your eye care professional, call 1-800-843-2020, or download the Patient Instruction Guides. PP2023AMB5175