The Comfort Promise

Love ACUVUE® or get your money back^

It's as simple as that. If you’re not 100% satisfied within 90 days we'll refund you^. Why are we so confident? Because ACUVUE makes contact lenses that are unbeaten in comfort+.

100% satisfaction or your money back. ACUVUE Comfort Promise.

How to claim your refund#:

  1. Talk to your eye doctor about your discomfort. They might be able to help you resolve the issue.
  2. If you still want to return your contact lenses, print and fill out a reimbursement certificate.
  3. Mail the form, receipts, and opened ACUVUE® boxes to the address on the claim form. Return unopened boxes to your doctor.
  4. You will receive your refund in the mail. Please allow 4-6 weeks for delivery.

Sometimes it's a simple fix

The last thing we want you to feel is uncomfortable in contact lenses. ACUVUE soft contact lenses have an Invisible Edge Design so your eyelids glide over them as if nothing is there as you go about your day. Luckily, many of the issues people face are easy to resolve.

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Put on and take off your lenses with confidence

Your contact lenses can take some getting used to, but we've put together useful resources and step-by-step instructions to help you along the way.

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Take great care of your contacts

Find out everything you need to know about cleaning and handling your lenses.

Need some one-on-one help?

If you've got questions, we've got answers. Connect with an ACUVUE® contact lens specialist today.

Get instant answers

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We offer face-to-face video support

Meet with a trained contact lens specialist to make sure your contact lens journey is a success. Start a chat and we will connect you!

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^Available on up to two opened boxes of contacts. Copy of purchase and fitting fee receipt required. Refund by mail within 4 to 6 weeks. Cannot be combined with rebate. For additional terms and conditions and for complete instructions download the claim form. Offer valid until December 31, 2024.

+ACUVUE® Brand families of contact lenses with unbeaten in comfort claims: ACUVUE® OASYS (including daily disposable families), 1-DAY ACUVUE® MOIST (within the category of hydrogel daily disposable), and ACUVUE® VITA®1,2,3

  1. JJV Data on File, 2023. Unbeaten in Comfort Claims for the ACUVUE® OASYS Brand Families of Contact Lenses Using Clinical Trials Posted on (April 30, 2023).
  2. JJV Data on File, 2023. Unbeaten in Comfort Claims for the family of ACUVUE® 1-DAY MOIST Brand Contact Lenses Using Clinical Trials Posted on (April 30, 2023)
  3. JJV Data on File, 2023. Unbeaten in Comfort Claims for the family of ACUVUE® VITA Brand Contact Lenses Using Clinical Trials Posted on (April 30, 2023).

#For full details, see the step-by-step instructions on the claim form.

Important information for contact lens wearers: ACUVUE Contact Lenses are available by prescription only for vision correction. An eye care professional will determine whether contact lenses are right for you. Although rare, serious eye problems can develop while wearing contact lenses. To help avoid these problems, follow the wear and replacement schedule and the lens care instructions provided by your eye doctor. Do not wear contact lenses if you have an eye infection, or experience eye discomfort, excessive tearing, vision changes, redness or other eye problems. If one of these conditions occurs, remove the lens and contact your eye doctor immediately. For more information on proper wear, care and safety, talk to your eye care professional, call 1-800-843-2020, or download the Patient Instruction Guides.



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