CONTACT US

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For questions about rewards or rebates

If you're in the US and have more questions or need help with a submission, please direct inquiries to the HelloWorld Customer Care team via email.

For ACUVUE® website issues or questions

If you need help navigating the website, resetting your password, registering for MyACUVUE®, or have other related questions, you can reach the Internet Customer Care team at (800) 876-4596, Monday-Friday from 8AM-7:30PM EST or via email at [email protected].

If you need help with your contact lenses

If you have questions or concerns about your contact lenses, please contact the Customer Relations team. They can be reached a few different ways.

Phone

(800) 843-2020 Monday through Friday 10:00 am - 5:00 pm (EST)

Email

[email protected]

By submitting your information, you agree that it will be governed by the Johnson & Johnson Vision Care, Inc. Privacy Policy.

US Mail

Customer Relations
E-QA
7500 Centurion Parkway
Jacksonville, FL 32256

Get started with ACUVUE contact lenses

Try ACUVUE for free*

Provide some basic information and get a certificate for a free* trial pair

Find an eye doctor

Use our locator tool to find a doctor who can fit you with ACUVUE contact lenses

Earn rewards

Become a MyACUVUE® member and get access to exclusive offers

Stay in touch

With your consent, we will use your email to send you information about our products and services tailored to your interests. You may withdraw you consent at any time. Please read our Privacy Policy.

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Footnotes

*Free trial contact lenses available only from participating eye care professionals. Exam and fitting fees not included.

Reward amount dependent on ACUVUE product and quantity purchased and if you are a new wearer. Must get an eye exam and purchase from participating provider. Original receipt required. Valid thru 12/31/23.
Rewards paid in the form of an ACUVUE brand Prepaid Mastercard. Use your card everywhere Mastercard is accepted in the U.S. issued by The Bancorp Bank, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Your use of the prepaid card is governed by the Cardholder Agreement, and some fees may apply. This is not a gift card. Please note that prepaid cards are subject to expiration, so pay close attention to the expiration date of the card.

Transitions, the Transitions logo, and Transitions Light intelligent Technology are trademarks of Transitions Optical, Inc. used under license by Transitions Optical Limited and Johnson & Johnson Vision Care, Inc.

Important information for contact lens wearers: ACUVUE Contact Lenses are available by prescription only for vision correction. An eye care professional will determine whether contact lenses are right for you. Although rare, serious eye problems can develop while wearing contact lenses. To help avoid these problems, follow the wear and replacement schedule and the lens care instructions provided by your eye doctor. Do not wear contact lenses if you have an eye infection, or experience eye discomfort, excessive tearing, vision changes, redness or other eye problems. If one of these conditions occurs, remove the lens and contact your eye doctor immediately. For more information on proper wear, care and safety, talk to your eye care professional, call 1-800-843-2020, or download the Patient Instruction Guides.

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ACUVUE®, ACUVUE® OASYS, 1-DAY ACUVUE® TruEye®, 1-DAY ACUVUE® MOIST, 1-DAY ACUVUE®, ACUVUE® ADVANCE, ACUVUE® 2, HYDRACLEAR®, LACREON®, BLINK STABILIZED® DESIGN and PUPIL OPTIMIZED DESIGN are trademarks of Johnson & Johnson Vision Care, Inc.

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