ACUVUE® Comfort Promise

We are so confident that you will love the comfort ACUVUE® Contact Lenses provide that if you’re not 100% satisfied within 90 days we promise your money back^, no questions asked.

Why are we so confident? Because ACUVUE® makes contact lenses that are unbeaten in comfort†.

Here is how to claim your Comfort Promise money back offer:

Contact your eye doctor to discuss your concerns, they will be able to best advise you on how to resolve any issues you may be experiencing.

If you are still unsatisfied, and want to return your contact lenses, print and fill out a claim form.
(download form)

Mail the form, receipts and opened ACUVUE® boxes to the address on the claim form; return unopened boxes to your doctor.

You will receive your refund
in the mail.
Please allow 4-6 weeks
for delivery.

For full details, see the step-by-step instructions on the claim form.

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^Available on up to two opened boxes of contacts. Copy of purchase and fitting fee receipt required. Refund by mail within 4 to 6 weeks. Cannot be combined with rebate. For additional terms and conditions and for complete instructions download the claim form. Offer valid until December 31, 2023.

†ACUVUE® Brand families of contact lenses with unbeaten in comfort claims: ACUVUE® OASYS (including daily disposable families),
1-DAY ACUVUE® MOIST (within the category of hydrogel daily disposable), and ACUVUE® VITA® .1,2,3

1. JJV Data on File, 2022. Unbeaten in Comfort Claims for the ACUVUE® OASYS Brand Families of Contact Lenses Using Clinical Trials Posted on ClinicalTrials.gov. (October 31, 2022).

2. JJV Data on File, 2022. Unbeaten in Comfort Claims for the family of ACUVUE® 1-DAY MOIST Brand Contact Lenses Using Clinical Trials Posted on ClinicalTrials.gov. (October 31, 2022).

3. JJV Data on File, 2022. Unbeaten in Comfort Claims for the family of ACUVUE® VITA Brand Contact Lenses Using Clinical Trials Posted on ClinicalTrials.gov. (October 31, 2022).

Important Information for Contact Lens Wearers: ACUVUE® Contact Lenses are available by prescription only for vision correction. An eye care professional will determine whether contact lenses are right for you. Although rare, serious eye problems can develop while wearing contact lenses. To help avoid these problems, follow the wear and replacement schedule and the lens care instructions provided by your eye doctor. Do not wear contact lenses if you have an eye infection, or experience eye discomfort, excessive tearing, vision changes, redness or other eye problems. If one of these conditions occurs, remove the lens and contact your eye doctor immediately. For more information on proper wear, care and safety, talk to your eye care professional and ask for a Patient Instruction Guide, call 1-800-843-2020, or download the Patient Instruction Guide.

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