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Satisfaction Guaranteed Or Your Money Back

We’re so sure you’ll be happy with your ACUVUE® Brand Contact Lenses, we offer a Satisfaction Guarantee! If you’re not 100% satisfied with your lenses, we’ll give you your money back. Find out how below. 

We’re so sure you’ll be happy with your ACUVUE® Brand Contact Lenses, we offer a Satisfaction Guarantee! If you’re not 100% satisfied with your lenses, we’ll give you your money back. Find out how below. 

How To Claim Your Money Back Offer

How To Claim Your Money Back Offer

Contact your eye doctor to discuss your concerns, they’ll be able to best direct how to resolve any issues.

Contact your eye doctor to discuss your concerns, they’ll be able to best direct how to resolve any issues.

If you’re still unsatisfied, print and fill out a claim form.

If you’re still unsatisfied, print and fill out a claim form.

You’ll need the form, receipts and the opened and unopened ACUVUE® boxes together and mail to the address below.

You’ll need the form, receipts and the opened and unopened ACUVUE® boxes together and mail to the address below.

Receive your refund in the mail. Please allow 4-6 weeks. For full details see the step-by-step instructions and Terms and Conditions below.

Receive your refund in the mail. Please allow 4-6 weeks. For full details see the step-by-step instructions and Terms and Conditions below.

Claim Form

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Please complete all 5 steps within 90 days to receive your reimbursement check:

  1. Complete this original reimbursement certificate and include up to 2 opened product boxes of ACUVUE® Brand Contact Lenses AND unopened contact lens blister packs within those boxes (at least 2 lenses per 6 pack are required for ACUVUE OASYS® Brand, ACUVUE OASYS® Brand for ASTIGMATISM, ACUVUE OASYS® Brand for PRESBYOPIA; at least 4 lenses per 6 pack are required for ACUVUE®VITA® Brand; at least 20 lenses per box are required for 24 packs of ACUVUE OASYS® Brand; at least 40 lenses per box are required for the ACUVUE OASYS® Annual Supply Pack for 1-WEEK Overnight use; at least 15 lenses per box are required for 30 packs of 1-DAY ACUVUE® MOIST Brand, 1-DAY ACUVUE® MOIST Brand for ASTIGMATISM, 1-DAY ACUVUE® MOIST Brand MULTIFOCAL, 1-DAY ACUVUE® Brand, 1-DAY ACUVUE® DEFINE® Brand; at least 75 lenses per box are required for 90 packs of 1-DAY ACUVUE® MOIST Brand, 1-DAY ACUVUE® MOIST Brand MULTIFOCAL, ACUVUE OASYS® Brand with HydraLuxe™ Technology and 1-DAY ACUVUE® TruEye® Brand).
  2. Unopened boxes of product must be returned to the original place of purchase for refund or exchange in accordance with seller’s policies.
  3. Mail to: ACUVUE® Money Back Guarantee 386-040 P.O. Box 4001, Grand Rapids, MN 55730-4001 (Please allow 4-6 weeks for delivery of your refund check).
  4. Keep a copy of your paperwork for your records. See Terms and Conditions.

Terms and Conditions: Offer valid for U.S. residents only. Offer not valid where prohibited by law. Claim must be received within 90 days of product purchase date. Last valid date of purchase: 12/31/16. Limit one reimbursement claim per person. Maximum value of reimbursement equals U.S. $200.00 for opened boxes. If you submit a claim for this Money Back Guarantee you may not submit for a rebate. Photocopy of certificate not valid. Allow 4-6 weeks for delivery. No P.O. boxes, only street or rural addresses are acceptable. Fraudulent submission could result in federal prosecution under the U.S. Mail Fraud Statutes (18 U.S. Code, Section 1341 and 1342). Not responsible for lost, late, or undelivered responses. Notice to Consumers: If you or your doctor filed a claim for reimbursement from a third party payer (e.g., insurance company, employer group, etc.) for the purchase of this product, you must notify your payer about this refund. Johnson & Johnson Vision Care, Inc. reserves the right to cancel this program at any time without notice.

For questions about the Money Back Guarantee, please call 1-888-565-8474. Should you have any comments about the quality of ACUVUE® Brand Contact Lenses, please contact Customer Relations toll free at 1-800-843-2020.

ACUVUE®, ACUVUE® 2, ACUVUE OASYS®, ACUVUE® VITA®, HydraLuxe™, HYDRACLEAR®, 1-DAY ACUVUE® MOIST, 1-DAY ACUVUE®, 1-DAY ACUVUE® TruEye® and 1-DAY ACUVUE® DEFINE® are trademarks of Johnson & Johnson Vision Care, Inc. ©Johnson & Johnson Vision Care, Inc. 2016 MB-00001

Please complete all 5 steps within 90 days to receive your reimbursement check:

  1. Complete this original reimbursement certificate and include up to 2 opened product boxes of ACUVUE® Brand Contact Lenses AND unopened contact lens blister packs within those boxes (at least 2 lenses per 6 pack are required for ACUVUE OASYS® Brand, ACUVUE OASYS® Brand for ASTIGMATISM, ACUVUE OASYS® Brand for PRESBYOPIA; at least 4 lenses per 6 pack are required for ACUVUE®VITA® Brand; at least 20 lenses per box are required for 24 packs of ACUVUE OASYS® Brand; at least 40 lenses per box are required for the ACUVUE OASYS® Annual Supply Pack for 1-WEEK Overnight use; at least 15 lenses per box are required for 30 packs of 1-DAY ACUVUE® MOIST Brand, 1-DAY ACUVUE® MOIST Brand for ASTIGMATISM, 1-DAY ACUVUE® MOIST Brand MULTIFOCAL, 1-DAY ACUVUE® Brand, 1-DAY ACUVUE® DEFINE® Brand; at least 75 lenses per box are required for 90 packs of 1-DAY ACUVUE® MOIST Brand, 1-DAY ACUVUE® MOIST Brand MULTIFOCAL, ACUVUE OASYS® Brand with HydraLuxe™ Technology and 1-DAY ACUVUE® TruEye® Brand).
  2. Unopened boxes of product must be returned to the original place of purchase for refund or exchange in accordance with seller’s policies.
  3. Mail to: ACUVUE® Money Back Guarantee 386-040 P.O. Box 4001, Grand Rapids, MN 55730-4001 (Please allow 4-6 weeks for delivery of your refund check).
  4. Keep a copy of your paperwork for your records. See Terms and Conditions.

Terms and Conditions: Offer valid for U.S. residents only. Offer not valid where prohibited by law. Claim must be received within 90 days of product purchase date. Last valid date of purchase: 12/31/16. Limit one reimbursement claim per person. Maximum value of reimbursement equals U.S. $200.00 for opened boxes. If you submit a claim for this Money Back Guarantee you may not submit for a rebate. Photocopy of certificate not valid. Allow 4-6 weeks for delivery. No P.O. boxes, only street or rural addresses are acceptable. Fraudulent submission could result in federal prosecution under the U.S. Mail Fraud Statutes (18 U.S. Code, Section 1341 and 1342). Not responsible for lost, late, or undelivered responses. Notice to Consumers: If you or your doctor filed a claim for reimbursement from a third party payer (e.g., insurance company, employer group, etc.) for the purchase of this product, you must notify your payer about this refund. Johnson & Johnson Vision Care, Inc. reserves the right to cancel this program at any time without notice.

For questions about the Money Back Guarantee, please call 1-888-565-8474. Should you have any comments about the quality of ACUVUE® Brand Contact Lenses, please contact Customer Relations toll free at 1-800-843-2020.

ACUVUE®, ACUVUE® 2, ACUVUE OASYS®, ACUVUE® VITA®, HydraLuxe™, HYDRACLEAR®, 1-DAY ACUVUE® MOIST, 1-DAY ACUVUE®, 1-DAY ACUVUE® TruEye® and 1-DAY ACUVUE® DEFINE® are trademarks of Johnson & Johnson Vision Care, Inc. ©Johnson & Johnson Vision Care, Inc. 2016 MB-00001

Getting started with Contacts

Find Answers To All Your Questions And More In Our FAQ’S.

Find Answers To All Your Questions And More In Our FAQ’S.

Join MyACUVUE® Membership & Rewards Program

Join MyACUVUE® Membership & Rewards Program