Skip to main content

Hi! Looking for something? Click Here
Great! What do you need help with?
You’ve come to the right place.
Check out our new wearer guide.
We have many options for existing wearers.

ACUVUE® Comfort Promise

We are so confident that you will love the comfort ACUVUE® Contact Lenses provide that if you’re not 100% satisfied within 90 days we promise your money back1, no questions asked.

Why are we so confident? Because ACUVUE® makes contact lenses that are unbeaten in comfort.

ACUVUE® Comfort Promise. 100% satisfaction or your money back

Here is how to claim your Comfort Promise money back offer:

Contact your eye doctor to discuss your concerns, they will be able to best advise you on how to resolve any issues you may be experiencing.

If you are still unsatisfied, and want to return your contact lenses, print and fill out a claim form.
(download form)

Mail the completed form, purchase receipts as well as the opened and unopened ACUVUE® boxes to the address on the claim form.

You will receive your refund
in the mail.
Please allow 4-6 weeks
for delivery.

For full details, see the step-by-step instructions on the claim form.

1Visit for additional terms and conditions. Up to $60 towards your fitting fee.

The following ACUVUE® brand contact lenses have substantiated unbeaten in comfort claims: ACUVUE® OASYS Brand Family (including daily disposable),
1-DAY ACUVUE® MOIST Brand Family (within the category of hydrogel daily disposable), and ACUVUE® VITA® Brand spherical only.1,2,3

1. JJV data on file- Claim for the family of ACUVUE OASYS® Brand Contact Lenses (2-week reusable) and ACUVUE OASYS® 1-Day with HydraLuxe™ Technology using clinical trials cited on website. (March 24th 2020).

2. JJV data on file- Claim for ACUVUE® VITA® with HydraMax™ Technology. Unbeaten in Comfort in Monthly Lens Category— using clinical trials cited on website. (March 27th 2020).

3. JJV data on file- Unbeaten Comfort of 1-DAY ACUVUE® MOIST FAMILY Brand Contact Lenses. (March 27, 2020).