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ACUVUE® Comfort Promise

We are so confident that you will love the comfort ACUVUE® Contact Lenses provide that if you’re not 100% satisfied within 90 days we promise your money back^, no questions asked.

Why are we so confident? Because ACUVUE® makes contact lenses that are unbeaten in comfort.

ACUVUE® Comfort Promise. 100% satisfaction or your money back

Here is how to claim your Comfort Promise money back offer:

Contact your eye doctor to discuss your concerns, they will be able to best advise you on how to resolve any issues you may be experiencing.

If you are still unsatisfied, and want to return your contact lenses, print and fill out a claim form.
(download form)

Mail the form, receipts and opened ACUVUE® boxes to the address on the claim form; return unopened boxes to your doctor.

You will receive your refund
in the mail.
Please allow 4-6 weeks
for delivery.

For full details, see the step-by-step instructions on the claim form.

^For additional terms and conditions and for complete instructions, download the claim form. Offer valid until December 31, 2021.

The following ACUVUE® brand contact lenses have substantiated unbeaten in comfort claims: ACUVUE® OASYS Brand Family (including daily disposable),
1-DAY ACUVUE® MOIST Brand Family (within the category of hydrogel daily disposable), and ACUVUE® VITA® Brand spherical only.1,2,3

1. JJV data on file 2020. Claim for the family of ACUVUE® OASYS Brand Contact Lenses (2-week reusable) and ACUVUE® OASYS 1-Day with HydraLuxe® Technology using clinical trials cited on www.clinicaltrials.gov (March 24, 2020).

2. JJV data on file 2020. Claim for ACUVUE® VITA® with HydraMax® Technology. Unbeaten in Comfort in Monthly Lens Category using clinical trials cited on www.clinicaltrials.gov (March 27, 2020).

3. JJV data on file 2020. Unbeaten Comfort of 1-DAY ACUVUE® MOIST FAMILY Brand Contact Lenses. (June 24, 2020).

Important Information for Contact Lens Wearers: ACUVUE® Contact Lenses are available by prescription only for vision correction. An eye care professional will determine whether contact lenses are right for you. Although rare, serious eye problems can develop while wearing contact lenses. To help avoid these problems, follow the wear and replacement schedule and the lens care instructions provided by your eye doctor. Do not wear contact lenses if you have an eye infection, or experience eye discomfort, excessive tearing, vision changes, redness or other eye problems. If one of these conditions occurs, remove the lens and contact your eye doctor immediately. For more information on proper wear, care and safety, talk to your eye care professional and ask for a Patient Instruction Guide, call 1-800-843-2020, or download the Patient Instruction Guide.

Transitions, the Transitions logo and Transitions Light Intelligent Technology are trademarks of Transitions Optical, Inc. used under license by Transitions Optical Limited and Johnson and Johnson Vision Care, Inc.