Satisfaction Guarantee

Love ACUVUE^® or get your money back[*]

It's as simple as that. If you’re not 100% satisfied we'll refund you.^{#^}

Why are we so confident?

Because ACUVUE^® makes contact lenses that are unbeaten in comfort.^+1,2,3

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Getting a refund

How to get your refund

Follow these simple steps to claim your refund^¥

Before submitting a claim, you will need to visit your Optician to discuss your dissatisfaction with the contact lenses, as it may be related to your eye health or vision.
If after speaking with your Optician, you still wish to claim for a refund, your Optician will need to validate your claim form with their stamp, date and signature in the allocated box.
Send the completed claim form to the address indicated on the form, together with the receipt and any unused contact lenses left in the pack as detailed in the Terms and Conditions.
Receive your refund in the post. Please allow 4-6 weeks. For full details, see the step-by-step instructions and Terms and Conditions.

#If you’re not 100% satisfied with your contact lenses, and your optician confirms you have the right prescription, you can claim a full refund for up to a year’s supply. You must return 75% of the disposable contact lenses you bought, or 65% of reusable contact lenses, undamaged and in original packaging. Claims must be made within six months of purchase. For full Ts & Cs see https://www.acuvue.com/en-gb/terms-conditions/

Download Claim Form

Money Back Guarantee Claim Form

Your Optician will need to validate your claim form with their stamp, date and signature in the allocated box.

Send the completed claim form to the address indicated on the form, together with the receipt and any unused contact lenses left in the pack as detailed in the form.

Refund Claim Form

Simple fixes to try

Sometimes it's a simple fix

The last thing we want you to feel is uncomfortable in contact lenses. ACUVUE^® contact lenses are thin and soft, making them comfortable to wear. They have an advanced wetting ingredient built in^±4, giving your eyes exceptional comfort all day long.^±4

Luckily, many of the issues people face can be easy to resolve.

Put on and take off your lenses with confidence

Your contact lenses can take some time getting used to, but it gets easier with time, and we've put together useful resources and step-by-step instructions to help you along the way.

Visit New Wearer Guide

Take great care of your contact lenses

Find out everything you need to know about cleaning and handling your lenses.

Wear & Care Tips

Get started with ACUVUE^® contact lenses

Try ACUVUE^® for free*

Start your free* trial of ACUVUE^® contact lenses today.

Find an Optician

Locate an Optician near you where you can get fitted with ACUVUE^® contact lenses.

Got Questions?

Email us to Connect with an ACUVUE^® specialist.

Stay in touch by joining our newsletter

Stay up to date with our latest news and product releases by joining our mailing list.

Footnotes

+ACUVUE^® Brand families of contact lenses with unbeaten in comfort claims: ACUVUE^® OASYS (including daily disposable families) and 1-DAY ACUVUE^® MOIST (within the category of hydrogel daily disposable).

±Does not include ACUVUE^® 2.

1.JJV Data on File, 2023. Unbeaten in Comfort Claims for the ACUVUE^® OASYS Brand Families of Contact Lenses Using Clinical Trials Posted on ClinicalTrials.gov. (April 30, 2023)

2.JJV Data on File, 2023. Unbeaten in Comfort Claims for the family of ACUVUE^® 1-DAY MOIST Brand Contact Lenses Using Clinical Trials Posted on ClinicalTrials.gov. (April 30, 2023)

3.JJV Data on File, 2023. Unbeaten in Comfort Claims for the family of ACUVUE^® VITA Brand Contact Lenses Using Clinical Trials Posted on ClinicalTrials.gov. (April 30, 2023)

4. JJV Data on File 2022: Master Brand Claims on Clinical Performance and Overall Material Properties for ACUVUE^® Soft Contact Lenses.

¥UK and Ireland purchases only. 18+ UK and Ireland residents only. One claim per person. Claims must be made on the official claim form. Claim form and full T&Cs available as listed here. Optician validation required. Professional fees not refunded. Original proof of purchase required. Claims must be within 6 months of purchase. Claims in respect of daily disposable contact lenses must be accompanied by a minimum of 75% of the quantity of contact lenses purchased, in their original and undamaged blisters. Claims in respect of reusable contact lenses must be accompanied by a minimum of 65% of the quantity of contact lenses purchased, in their original and undamaged blisters. Maximum of 1 year’s supply of lenses refunded. You have statutory rights in relation to the lenses purchased. This satisfaction guarantee in no way affects your statutory rights.

Promoter: Johnson & Johnson Vision, part of Johnson & Johnson Medical Ltd. Pinewood Campus, Nine Mile Ride, Wokingham, Berkshire RG40 3EW

*T&Cs apply: 1 trial per person. 18+. Professional consultation and fitting fees may apply and are not included. Subject to Optician approval. Participating Opticians only. For full terms and conditions see here.

Important information for contact lens wearers: ACUVUE^® Contact Lenses can be used for vision correction. An Eye Care Professional will determine whether contact lenses are right for you. Although rare, serious eye problems can develop while wearing contact lenses. To help avoid these problems, follow the wear and replacement schedule and instructions on proper lens care. Do not wear contact lenses if you have an eye infection, any eye disease or systemic disease, that may affect the eye, or if you are allergic to any ingredients. If you experience eye discomfort, excessive tearing, vision changes, redness or other eye problems, remove the lens and contact your Eye Care Professional immediately. For detailed information on proper wear, care, warnings and precautions, talk to your Eye Care Professional and carefully read the Instructions for Use available on Johnson & Johnson website https://www.e-ifu.com/ For any additional information, please visit our ACUVUE^® website https://www.acuvue.com/en-gb/

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Love ACUVUE® or get your money back[*]