ACUVUE® Terms and Conditions for
Free Trial and Money Back Guarantee

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Free Trial Ts and Cs

Terms and Conditions

ACUVUE® Free Trial
Terms and Conditions

  • Professional examination and fitting fees may apply and are not included.
  • Offer open to residents of UK and Ireland aged 18 or over who have a valid contact lens prescription only.
  • One voucher per person.
  • To claim your free trial contact lenses, download and print off the voucher and book an appointment with your local participating optician. If your optician determines that ACUVUE® contact lenses are suitable for you, hand in the voucher to your optician to receive your free trial lenses.
  • Free trial lenses are subject to availability at the time of your appointment.
  • Vouchers cannot be exchanged for cash, replaced if lost/damaged, redeemed against a purchase by direct debit or used in conjunction with any other vision related offer. No refunds are available for any free trial lenses returned.
  • By participating in this offer, you accept these terms and conditions.
Money Back Guarantee Ts and Cs

Terms and Conditions

ACUVUE® Money Back Guarantee
Terms and Conditions

  1. This money back guarantee only applies to ACUVUE® contact lenses purchased in the UK or Ireland.
  2. Only one claim per person. Entrants must be 18+. Residents of UK or Ireland only. Claims from groups or organisations are prohibited. Only claims made using an official claim form will be accepted. The instructions in the claim form part of these terms and conditions.
  3. Before submitting a claim, you will need to visit your optician to discuss your dissatisfaction with the contact lenses, as it may be related to eye health or vision. If after this you still wish to claim for a refund, your optician will need to validate your claim form with their stamp. date and signature in the box allocated.
  4. All refunds are 100% of cost of the lenses. Professional fees for eye examinations or other services and postage costs are not included in this offer and will not be refunded.
  5. Refunds will be paid by cheque, made payable to the name on the claim form, and sent within 28 days of Johnson & Johnson Medical Ltd processing a valid claim.
  6. Johnson & Johnson Medical Ltd accepts no responsibility for claim forms lost, delayed or damaged in the post. Claim forms with inadequate address details for that are incomplete, damaged, photocopied, illegible or do not contain the required evidence and purchased product will be rejected and will not be returned to you. Proof of posting is not proof of delivery.
  7. All claims must be accompanied by an original proof of purchase indicating the price paid for the lenses and purchase date. Reproduction, alteration, sale, trade or purchase of the claim form or proof of purchase is prohibited.
  8. All claims must be made within 6 months of purchase, subject to condition 10 below.
  9. All claims for ACUVUE® daily disposable contact lenses must be accompanied by a minimum of 75% of the quantity of contact lenses purchased, in their original and undamaged blisters. All claims for ACUVUE® reusable contact lenses must be accompanied by a minimum of 65% of the quantity of contact lenses purchased, in their original and undamaged blisters.
  10. Claims can be made for a maximum of 1 year’s supply of contact lenses. If the proof of purchase is for more than 1 year’s supply, only the pro-rata amount corresponding to 1 year’s supply will be refunded.
  11. The data controller is Johnson & Johnson Medical Ltd. Your personal data will only be used to administer this offer and send your refund cheque. We will provide your personal data to Ashfield who will check refund eligibility and send out cheques for us. You can withdraw consent at any time by contacting us at [email protected], but if you do, we will not be able to send your cheque.
  12. You have legal rights in relation to the lenses purchased, including that the goods must be as described, fit for purpose and of satisfactory quality. This money back guarantee in no way affects your legal rights.
  13. Promoter: Johnson & Johnson Vision, part of Johnson & Johnson Medical Ltd. Pinewood Campus, Nine Mile Ride, Wokingham, Berkshire RG40 3EW

Footnotes

Important information for contact lens wearers: ACUVUE® Contact Lenses can be used for vision correction. An Eye Care Professional will determine whether contact lenses are right for you. Although rare, serious eye problems can develop while wearing contact lenses. To help avoid these problems, follow the wear and replacement schedule and instructions on proper lens care. Do not wear contact lenses if you have an eye infection, any eye disease or systemic disease, that may affect the eye, or if you are allergic to any ingredients. If you experience eye discomfort, excessive tearing, vision changes, redness or other eye problems, remove the lens and contact your Eye Care Professional immediately. For more information, including warnings and precautions, carefully read the Instructions for Use.

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Last updated 18/06/2024
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